tk7 Privacy Policy
tk7 treats the protection of your personal information as its highest priority. This policy describes in detail how we collect, use and protect your information.
Last Updated: January 1, 2026. This privacy policy ("Policy") applies to all users of the tk7 platform. By using tk7's services, you are considered to have accepted the terms of this policy.
Table of Contents
Our Commitment
tk7 believes that protecting user privacy is a fundamental responsibility. We are committed to providing a safe and transparent platform to the online gaming community in Bangladesh. Your personal information — name, email, phone number, financial transaction details — is handled by us with the utmost care.
This policy tells you what kind of information tk7 collects, why it is collected, how it is used and how it is kept secure. If you have any questions after reading it, please contact our support team.
What Information We Collect
We collect various types of information to operate tk7's services smoothly and to provide you with the best experience. A detailed description of the information collected is given below:
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash / Nagad / Rocket account details
- Bank account details
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Transaction reference numbers
Technical and Device Information
Technical information collected automatically:
- IP address
- Device type and operating system
- Browser name and version
- Login duration and history
- Geographic location (approximate)
Gaming Activity Information
Information related to your activity on the platform:
- Play history and results
- Bet amounts and count
- Preferred sports and game categories
- Time spent on the platform
- VIP level and reward history
Important: We only collect information that is necessary for providing the service. No additional information is collected without your consent.
How We Use Your Information
The collected information is used for the following purposes. tk7 never uses your information for unnecessary or unlawful purposes:
Account Management and Verification
We use your registration information to create and manage a secure account. Identity information is essential for completing age verification (21+) and KYC (Know Your Customer) processes. This ensures the security of your account and helps prevent fraud.
Financial Transaction Processing
Financial information is used to correctly complete deposit and withdrawal requests. Verifying transactions and keeping records through bKash, Nagad, Rocket or bank transfer is necessary. This information is used to ensure a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
Service Improvement and Personalisation
We analyse your gaming activity information to improve service quality. This information helps in providing relevant offers and promotions based on your preferences and in determining VIP levels.
Security and Fraud Prevention
Technical information is used to detect and prevent unauthorised access. This information is essential for identifying suspicious activity and preventing money laundering.
Legal and Regulatory Compliance
Information may be retained and used to meet applicable legal obligations and to respond to requests from regulatory bodies.
Customer Support
Your account and transaction information is used to provide 24/7 live chat support in Bengali, so that issues can be resolved quickly and effectively.
Disclosure and Sharing of Information
tk7 does not sell, rent or share your personal information with any third party for marketing purposes. Information may be disclosed only in the following limited circumstances:
Service Provider Partners
Necessary information may be shared with providers of payment processing, technology infrastructure and fraud prevention services. These partners operate under strict confidentiality agreements and may only use the information for specific tasks.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies or applicable legal requirements. In such cases we always abide by the relevant laws.
Anti-Money Laundering (AML) Compliance
In line with international financial regulatory standards, information on suspicious transactions may be reported to the relevant authorities.
Business Restructuring
In the event of a merger, acquisition or business restructuring, user information may be transferred. You will be notified in advance in such circumstances.
Our Commitment: Your information will never be transferred to third parties for marketing or advertising purposes. tk7's privacy protection standards are maintained at the industry's highest level.
Information Security Measures
tk7 adopts modern technical and organisational measures to protect your information. Our security framework consists of the following layers:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption. All information flowing between your browser and our servers travels in encrypted form.
Firewall Protection
An advanced firewall system protects servers and databases from unauthorised access and cyberattacks. Regular security audits are conducted.
Two-Factor Authentication
Two-Factor Authentication is available for account security. Industry-standard hashing is used for password storage.
Staff Training and Access Control
tk7 staff receive regular training on privacy and data protection. Only authorised staff can access user information where necessary. All access logs are retained and reviewed regularly.
Response to Data Breaches
In the event of a data security breach, we will immediately take the necessary remedial measures and notify affected users in a timely manner as required by applicable law.
Cookies and Tracking Technologies
Cookies and similar technologies are used to improve the functionality of the tk7 platform and your experience.
Types of Cookies
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for maintaining login sessions and the core functionality of the platform. Without them, tk7 cannot function properly.
- Functional Cookies: These cookies are used to remember your preferences, language settings and personalised experience.
- Analytical Cookies: These collect anonymous analytics data to understand platform usage patterns and improve service quality.
- Security Cookies: These are used for fraud detection and prevention of unauthorised access.
Cookie Controls
Cookies can be controlled by changing your browser settings. However, disabling essential cookies may limit some platform functionality. Check your browser's cookie settings to change your preferences.
Third-Party Tracking
tk7 does not use any external advertising networks or social media tracking pixels to track your gaming activity. Third-party tracking is limited solely to security and payment processing.
Data Retention Period
tk7 retains your information for as long as necessary. The retention period is determined on the basis of the following policy:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transactions | 7 years | Financial regulatory compliance |
| KYC Documents | 5 years after account closure | Identity Verification Records |
| Gaming History | While the account is active | Service delivery and responsible gaming |
| Communication Logs | 3 years | Ensuring quality of support |
| Technical Logs | 12 months | Security monitoring |
After the specified retention period, data is securely and permanently deleted or anonymised so that identification is no longer possible in any way.
Your Privacy Rights
As a user of tk7, you have the following rights. To exercise these rights, please contact our support team:
Right to access your data
You may request to view all personal information stored in your account at any time. We will provide the information within 30 days of the request.
Right to correct your data
If any of your information is incorrect, you may request a correction. Information can be updated directly from your account profile or through the support team.
Right to delete your data
In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to data portability
You may request a copy of your data in a commonly usable format, so that you can use it elsewhere if needed.
Right to object to processing
You may object to the processing of marketing communications and other non-essential data. Such objections will be accepted without question.
Right to restrict processing
In certain circumstances, you may request that data processing be temporarily restricted. Processing will be paused while the request is under consideration.
To exercise your rights: To exercise any of the above rights, email [email protected] or contact us via live chat. We will aim to respond within 30 days.
Protection of Minors
Important notice: tk7 is for persons aged 21 and over only. We do not knowingly collect or store any information from minors.
tk7's services are available to adults (21+) only. An age verification process is followed at the time of registration. If we are notified that a minor has created an account, that account will be closed immediately and all associated data will be permanently deleted.
A request to parents — please use parental control software to prevent underage members of your household from accessing online gaming sites. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
This privacy policy may be updated from time to time due to improvements to tk7's services, legal changes, or the adoption of new technology. The following process is followed when changes are made:
- Advance notice: For significant changes, a notification will be sent to the registered email address at least 30 days before the changes take effect.
- Publication on site: The updated policy will be published on this page and the "Last updated" date will be changed.
- Consent: Continued use of the service after a change has been made will be considered as your acceptance of the new policy.
- Archive: We can provide a copy of a previous policy upon request.
We recommend that you review this page regularly, especially when using tk7. If you have any questions about any changes, please contact our support team.
Last review of this policy: January 1, 2026 (BST)
Privacy Contact
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our privacy team considers all requests with appropriate care:
Live Chat
For the fastest assistance, use our 24/7 Bengali-language live chat. Our trained team is able to answer any privacy-related questions.
Available 7 days a week, 24 hours a day
For detailed privacy requests or to exercise your rights, please email us:
Subject line: "Privacy Request"
Response time: We generally respond to privacy-related requests within business days. Complex requests may take up to 30 days.
Related Policies
To understand our complete legal framework, please read the pages below: